FAQ

Frequently Asked Questions

We’re here for you.

Our hope is that the AWKNG experience is something that inspires you and adds clarity, encouragement, and value to your life. If there’s anything you have questions about, you probably can find the answer here; otherwise, contact us and we’ll get back to you with our best answer.

GENERAL

What is the purpose of AWKNG TV?

We believe that the Kingdom taking its place in media is an essential strategy to proclaiming the Gospel in our time. We believe this can be done through compelling, excellent, and entertaining television that invites people to live out the values of God’s Kingdom in their daily lives.

How do I start watching AWKNG TV?

Sign up on AWKNGTV.com and watch from there or download one of our Apps onto your phone or Smart TV. Your login info will be sent in a separate email from your order confirmation. Please wait for that email before attempting to login to your account for the first time.

Who is behind AWKNG TV?

AWKNG TV is a part of AWKNG which provides resources that awaken God’s people to the values of his Kingdom. Their areas of focus are media, mental health, and academics.

How do I reset my password?

If you’ve purchased a subscription, your login information will be sent separately from your order confirmation. Please check your spam or junk folder for your login credentials. If you’ve logged into the platform already but forgot your password, click here to sign in and choose ‘Forgot Password?’

Where are you located?

Our headquarters are located in Jacksonville, FL.

How do I contact you if my question isn’t answered here?

SUBSCRIPTIONS

What does AWKNG TV charge for a subscription?

Sign up for a free year of watching.

How do I watch AWKNG TV on my Television?

You can either download one of our apps onto your Smart TV or screen cast it from your computer or phone.

What do I get with the free trial?

Access to our on demand platform to explore all that we offer for one week.

How do I login to AWKNG TV?

 Your login credentials will be sent via email in a separate email from your order confirmation. Please wait for that email before attempting to login. If you’ve purchased a subscription, click here to sign into your account.

How do I Update my Billing Information?

If you’ve purchased a subscription, click here to sign in and manage your account.

SHOP

What is the return policy?

We only accept returns if items have been damaged upon receipt.

When will I receive my order?

If your order is a digital product, receipt of product will be immediately delivered to the email you provided. If your order is a physical product that requires shipping, it will be prepared and shipped within 3 business days after purchase and will be delivered to you based on the shipping option you choose during check out.

What do I do if I never received my order?

Please create a ticket through our helpdesk with your order number and a statement of what happened, and we will promptly respond to remedy the issue.

What do I do if I received a defective order?

Please create a ticket with your order number and a statement of what happened, and we will promptly respond to remedy the issue.

How is the product made?

All of our digital products are made in house; however, all physical products are created/written in house, then we work with partner vendors to complete the production.

How do I make sure I order the right size?

Please see our size chart available when viewing an apparel item.

Contact

Do you still have a question?

Please get in touch with us by visiting our online helpdesk.