Last Updated: 07 May 2024
AwkngTV is committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines our shipping practices and procedures.
1. Processing Time
- All orders are processed within 1-2 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email of any delays.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 3-7 business days.
- We offer expedited shipping options at an additional cost.
3. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped.
- The email will contain your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
- AwkngTV is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
- AwkngTV is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping
- We offer international shipping to select countries. Please contact us at support@awkngtv.com to check if we ship to your location.
- International shipping rates and delivery times vary by destination.
7. Returns
- Our Return Policy provides detailed information about options and procedures for returning your order.
8. Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Email: support@awkngtv.com
- Address: AwkngTV LTD, 75 Shelton St, London WC2H 9JQ, UK